FAQs
FAQ
Who is [Homeoffashions.com]?
[Homeoffashions.com] is an online shop that brings you the best of online retail. We provide you the ability to purchase products which are trendy, fashionable and chic and deliver it directly to your doorsteps.
We want to provide a hassle-free pleasurable shopping experience at an affordable price. Our Philosophy says it all!!
How long will it take for an order to be delivered?
The products listed on the website are sourced from international merchants and are usually not stored in any of our distribution centers.
Delivery times can vary based on the seller and various other reasons (public holidays, country of origin, etc.). They are calculated based on how fast the merchant usually delivers the item to our hub, and transit times from our international hubs to your country. We try to provide our best estimate of an item's estimated delivery date when you add an item to your cart. You can also filter our products by delivery estimate depending on how quickly you need it.
Some of our items have an "Expedited Delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart.
Can I pay Cash on Delivery?
No.
What will be the cost of delivery?
For all orders below USD150.00, we have staggered delivery charge based on weight of the package . If your order is USD150.00 or above, your order is delivered for free!
You can see the final cost of your order after adding an item to your cart. If the item you have ordered is oversized, an extra shipping charge may apply. If your item exceeds a courier’s standard dimension or weight, they may charge an additional fee. We will communicate this with you before we charge your order. Flat delivery charges may vary from country to country based on the customs regime of the destination country/port.
Can I self-collect the items?
To keep our operation running as efficiently as possible, we send all your items directly to the courier. You will get an SMS as well as an email with the courier's name, phone number, and tracking number.
Most couriers have an option for you to collect your package from their offices or arrange for self-collection if you are in an area where the courier does not have a service.
Are all items in stock?
We try to show you the most up-to-date information on availability that we have obtained. However, as all items are sourced from third-parties, items may become unavailable in a short span. We will definitely inform you if one of your items is out of stock.
How is the total charge calculated?
Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final, however, they are subject to change based on the sellers' pricing. Sellers may lower or raise their prices at any time. Also, if your item exceeds a courier’s standard dimension or weight, they may charge an additional fee.
The prices shown to you include the total price of your purchase including the item cost, any customs charges as well as shipping and handling charges. We show you the total cost that will be charged to you. But if there may be changes, we will communicate this with you before we charge your order. Once order is placed, all charges are non-negotiable.
What if there is a problem with my order?
While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturer defects, logistics issues, wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders' page. We will resolve your issue as quickly as possible :)
Can I cancel an order already shipped?
You can cancel your order until we have prepared the items and charged your card (usually within 48 hours from placing the order). Orders cannot be canceled after they are prepared for shipment.
In the case of returning an order, the shipping fees (if any) cannot be refunded.
Do you have an express/expedite delivery option?
Some of our items have an "expedited delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart. The express delivery option subject to import regulations and restrictions at the destination country. [Homeoffashions.com] will not be responsible for delayed due to import regulations and restrictions at the destination country.
Are the items covered by a warranty?
Some of the products listed on the website are with 1-2 months International warranty and depends on the manufacturer.
If there is an issue with the product you ordered from us and you need our help claiming the warranty, please contact us for further clarification of the warranty claim of the product you ordered.
Be advised that warranty claims will take at least 30-60 days and sometimes up to 90 days depending on what country the product will be returned and the manufacturer’s lead time.
Please note that while we do our best to follow up with the merchant, we have no control over how long they will take to ship the item back to us.
What are your return & refund policies?
You can return most items for store credit or get them exchanged within 14 calendar days of the delivery date if they are still in their original packaging, undamaged, unwashed and with all the original labels attached.
Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step.
If however, the defect is from our end, we will accept your product and exchange it for a new one.
If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, [Homeoffashions.com] will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging undamaged, unwashed and with all the original labels attached.
We'll also pay the return shipping costs if the return is a result of our error. If the reason for return isn't a result of our error, the cost of return shipping will be deducted from your refund.
Items such as garments and personal grooming products cannot be refunded if opened/worn.
You can request a return by contacting us through (852) 2369-8111 10AM-5PM Mon-Fri. or by sending a ticket within 14 calendar days of your delivery.
The item(s) will be picked up at a scheduled time convenient for you. Once pickup time is confirmed, it cannot be rescheduled.
Refunds will be processed as soon as the item is received by us. Refunds may take 2-3 weeks days to show on your credit/debit card statement. This does not include any delayes caused by your credit card company in processing your refund.
How soon will I receive my refund?
The amount will be credited into the original account you used to purchase the order or in the form of store credit.
For card transactions - the refunded amount will be credited to the same card used to purchase the order or in the form of store credit.
Be advised that refunds may take 7-14 business days to show up on your statement depending on your issuing bank.
Bear in mind that we cannot issue a refund to a different card. If your card is already expired, please contact your bank institution for further information.
